ON DEMAND CONCIERGE SERVICE
Creating meaningful experiences
Our on-demand concierge program provides our clients with the benefits of a concierge that will deliver the best experience. If you can think of it, we can do it. With our experience and an extensive list of resources, we can make any wish a reality.
Great care, passion and attention to detail are the recipes for the excellence required to surpass the expectations of each client. We are keen on creating meaningful experiences and exceptional memories for the most discerning persons by offering unparalleled access to our handpicked affiliates.
Our concierge service is suited for the individual or group that requires superior and personalized service at their convenience. Quality and service are what our customers have come to expect of us. From locating luxurious accommodations, sourcing the most desirable events, we open doors to unique experiences.
Take your business to the next level
We offer mystery shopping and customer experience solutions that will take your hospitality business to the next level.
Our evaluations will provide you with improvement programs that create world-class customer experiences. Whether you are a large resort, small bed and breakfast, branded or chain hotel; a professional mystery shopper can help you ensure accountability and reality-based measurements on quality and service.
We know the hospitality industry; we’ve been in it for 20 years! Let us measure your performance based on your criteria and we will provide a detailed, step-by-step narrative of the experience.
If you just need some advice on a new or existing hospitality business, we can help get you on the right track.
From Concept to Reality
We have been privileged to be involved in a variety of high profile events. We have the know-how, experience, and resources to take your event from concept to reality for the world’s most discerning persons. From intimate gatherings to lavish celebrations, charity events to weddings, social gatherings to large corporate groups we have you covered.
The Destination Planner’s Planner
All about venues and service provides
There’s nothing more stressful than being a planner or concierge that requires help in-destination. Need to know the best venues, vendors and service providers on the island of Jamaica? Let us connect you with our pre-screened affiliates.
WHO WE ARE
Shikima Hinds has for 20 years worked in the luxury weddings, events, and hospitality industry. With such extensive experience, she has become an expert in creating special memories for her clients.
With a background in the hotel industry and familiarity with all aspects of Jamaican hospitality, lifestyle and the events industry, she has the ability to produce polished events, on-demand concierge solutions and hospitality evaluations for anyone who recognizes the importance of quality combined with service.
Her impeccable attention to detail, dedicated work ethic and savvy know-how, make clients love working with her.
Shikima has worked on special requests and events for many VIPs, including Jamaican dignitaries, Hollywood celebrities and even royalty. She prides herself on understanding the personality and needs of each client while building a foundation of trust.
After working for five years in various departments at a Five Diamond Resort, Shikima became a Mystery Shopper evaluating resorts and airlines.
Drawing from an elite and an extensive network of contacts, Shikima Hinds puts her clients firmly at the center of where they need to be by proactively anticipating their needs.
experts in creating special memories
for companies and their clients
- We have an elite and extensive network of contacts
- We offer high-quality service, careful attention to detail and exceptional personalized service
- We create unique experiences for clients
- We offer comprehensive email and phone access for our clients
- We can take care of the management of every aspect of your experiences
- Unparalleled knowledge of Jamaica’s hospitality and event industry